Who they are
Arlington Heating & Air Conditioning is an Arlington-based, third-generation family-operated heating and cooling business. The company says Woolye Croker founded it in 1944; the Better Business Bureau separately records a corporate business start in 1958. Its Arlington office is at 3516 S. Four Mile Run Drive. BBB identifies Thomas C. Croker as president. The firm describes residential air conditioning repair, furnace and boiler service, heat pump and ductless installation, system replacement, maintenance and indoor-air-quality work. Its published differentiators include upfront flat-rate estimates, hourly-paid technicians, and in-house replacement-installation teams—statements from the company, not independently observed field testing.
Why it earned our selected position
Arlington Heating provides an unusually long, documented local history, a public BBB accreditation and contractor-license reference, a substantial body of customer feedback, and relatively detailed published service and pricing policies. Those were decisive available-evidence factors for this preliminary three-company selection.
HVAC specialties & services
For Arlington homeowners comparing HVAC contractors near me, its published service menu covers both common repair calls and complex heating-and-cooling upgrades. Air conditioning repairCentral AC replacement & installationGas furnace repair & installationBoiler and radiator heatingHeat pump repair & replacementDuctless mini-split systemsAir duct installation & sealingDuct cleaning & indoor air qualityHVAC tune-ups & service plansZone control & smart thermostatsWater heater serviceHigh-efficiency HVAC & financing
Arlington Heating & Air Conditioning — Company Dossier
A source-linked snapshot of verifiable facts and outstanding diligence items. Figures may change; reviews shown below are third-party platform snapshots, not our own customer surveys.
- Legal / trading name
- Arlington Heating & Air Conditioning Inc.
- Owner / leadership
- Croker family (family-operated); Thomas C. Croker, president. Ownership percentages not confirmed.
- Founder
- Woolye Croker (1944)
- Virginia contractor license
- 2701014635 · listed by BBB as expiring Jan. 31, 2027. Check live DPOR record ↗
- Google reviews
- 4.8 / 5 · 590 reviews displayed by Birdeye as Google-sourced at research time. Company website separately displayed about 520. Review source ↗
- Yelp reviews
- Historical third-party listing: 3.5 / 5 from 56 reviews (Expertise.com snapshot). Current Yelp score and count not independently verified. See Yelp listings ↗
- Years in business
- 82 years of company heritage (founded 1944; as of 2026). BBB records show the corporation's business start in 1958 (68 years).
- Accolades / recognition
- BBB Accredited since Sept. 19, 1958; BBB A+ rating. selected in Arlington Magazine’s commercially sponsored “Face of HVAC” profile.
- Insurance
- Described as insured by an external business profile; current certificate of insurance and limits not independently verified.
- Professional certifications
- Owner/representative business biography reports a master's license and BPI certification; status and credential holder should be verified individually.
- Pricing / financing
- Company advertises flat-rate pricing before work and offers financing. Compare itemized estimates and ask about diagnostic charges.
- Warranties / guarantees
- Company advertises a 100% satisfaction guarantee. Exact coverage and workmanship warranty terms require written confirmation.
- Emergency availability
- Urgent-service response is described in published customer experiences; 24/7 availability and response-time guarantee not independently confirmed.
- BBB complaints
- 1 complaint in the past 3 years, marked answered; 0 in the past 12 months in the BBB snapshot. A service/repair dispute concerned warranty-related charges and a refund; the business supplied a response. Review complaint record ↗
- Arlington County litigation
- No past or pending civil cases identified in Arlington County General District or Circuit Court at the time of this review. Check Virginia court records ↗
- Regulatory / disciplinary history
- No affirmative clearance conclusion; the underlying DPOR discipline and enforcement record still requires a current official check.
- Address
- 3516 S. Four Mile Run Dr., Arlington, VA 22206
- Contact
- (703) 671-2288 · arlingtonheating.com ↗
What the reviews suggest — including reservations
Many public reviewers commend the technicians’ knowledge, consistency, careful diagnostics and long-term maintenance relationships. Some negative feedback raises concerns about the price of certain repairs or system quotes and delays in providing estimates. We consider both positive and critical experiences; a high average rating is not proof that every homeowner will have the same outcome. Ask for a written estimate, a description of warranty coverage and timing before authorizing major work.
